Secure messaging with a physician’s office, allowing patients to order prescription refills or send a question to the doctor, is the key feature of Mayfield’s enhanced online patient portal rolled out in recent weeks. The portal also provides patients with easier access to information like lab results or signed notes from an office visit.
More than 1,000 patients already are signed up for the improved MyMayfield portal. Every new patient receives an email 24 hours after their first visit with a link inviting them to create a password and sign up, and existing patients are invited after their most recent visit. Current patients seeking to enroll in the patient portal also can visit https://bit.ly/MayfieldPatientPortal or call their physician’s office directly.
Once they set their password, patients can access the system by clicking “patient log-in” on www.MayfieldClinic.com. The enhanced portal allows a physician’s office to send information directly from a patient’s chart, expediting the response to patient questions.
“It’s much easier for the patient,” said Donna Bollinger, Mayfield’s vice president of operations. “Patients told us they wanted a more robust portal that could give them more access to their own medical information. The enhanced portal will improve the patient experience and ultimately should result in better care and better outcomes.”
Additional options available through the portal include viewing your upcoming appointments, updating your patient profile and viewing your current account balance.
Mayfield launched a pilot in late October through a small number of physicians, and now has expanded it to all patients, said Eric Kappes, vice president of information technology and decision support.
“Anybody currently being seen, or any new patient, is going to be invited to access the patient portal,” Kappes said. “The signup and online interface should be easier for patients to navigate, which is Mayfield’s goal with every patient interaction.”