At Mayfield, we are always trying to improve your experience, making it easier to find the appointments, test results and clinical services you need. With the enhanced MyMayfield online portal, you’ll have a new tool to do just that – a mobile app called healow®.
This provides one more option for patients, who still can use My Mayfield from their desktop, laptop or tablet. Starting on Tuesday, September 2, the MyMayfield patient portal will be in the healow mobile platform. Healow provides an additional path to health information online, anytime and anywhere.
“Enhancing your ability to communicate with Mayfield and reach the services you deserve is our top priority,” said Susan Melton, senior director of information technology and analytics at Mayfield. “With new access to the mobile app called healow, our patients will be able to log in and get their information using their mobile phone, in addition to their home computer.”
On any device, the enhanced MyMayfield provides easier communication at any time and allows patients to check in before arriving for their appointment.
Patients can download the healow app from the Apple App Store or the Google Play Store. All current Mayfield patients will receive login instructions by email after Monday, September 1. The last day you will be able to log into the current EZ Access portal is Sunday, August 31.
The changes are part of Mayfield’s transition to a new electronic medical record. We have improved access to MyMayfield through the mobile app. On the new portal, you’ll still be able to:
- Message the physician’s office
- View your visit summaries and documents
- View upcoming appointments
- Enter or update personal information
- Request medication refills
- View statements and pay your account balance
“Mayfield has served generations of patients, from Greater Cincinnati and around the country, with exceptional clinical care and patient service,” said Mark Vorherr, chief executive officer at Mayfield. “Access to Mayfield services will only increase with these updates to our systems.”